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Top 6 Common Stannah Stairlifts Problems and How to Fix Them

common stannah stairlifts problems

Stannah stairlifts are a household name in the UK, synonymous with reliability and quality. However, like any piece of machinery, they can encounter issues over time.

At MyMobility UK, we understand that keeping your stairlift in perfect working order is crucial for your independence and peace of mind. In this blog post, we'll discuss some Common Stannah stairlifts problems and how to solve them.

Let's get started.

Problem 1: The Stairlift Won’t Start

the stairlift won’t start

Common Causes:

  • Power Supply Issues: Ensure the stairlift is plugged into a working outlet. Check for any tripped circuit breakers.
  • Key switch: Stannah stairlifts have a key switch to prevent unauthorised use. Make sure it is turned on.


  1. Check the power supply.
    • Ensure that the stairlift is plugged into the power supply correctly. If it's plugged in and still not working, try another appliance in the same socket to rule out the power source as the issue.
    • Inspect your circuit breaker to see if it has tripped. Reset it if necessary.
  2. Examine the key switch:
    • The key switch should be in the "on" position. Sometimes, it can be accidentally turned off, especially in homes with children or pets.
  3. Battery check:
    • If your stairlift is battery-powered, ensure the batteries are charged. Over time, batteries lose their ability to hold a charge and may need replacing.

Problem 2: Stairlift Stops Mid-Travel


Common Causes:

  • Obstructions: Objects on the stairs or rail can block the stairlift’s path.
  • Safety Sensors: Faulty sensors might detect a nonexistent obstruction.


  1. Clear the path.
    • Inspect the entire length of the staircase and the rail for any objects or debris. Even small items like toys, shoes, or even a piece of paper can trigger the safety sensors and halt the stairlift.
  2. Reset the system.
    • Turn the stairlift off and back on again. This can sometimes reset the sensors and clear minor glitches.
  3. Check the safety sensors.
    • Wipe the sensors clean with a soft, dry cloth. Dust and dirt can cause them to malfunction. If the problem persists, the sensors might need professional calibration or replacement.

Problem 3: Strange noises

strange noises

Common Causes:

  • Loose parts: Parts can loosen over time due to regular use.
  • Lack of lubrication: Mechanical parts need to be properly lubricated to operate smoothly.


  1. Tighten loose parts:
    • Check for any visible loose screws or bolts and tighten them. Use the appropriate tools to avoid damaging the components.
  2. Lubricate the rail.
    • Apply a suitable lubricant to the rail and moving parts. Refer to the user manual for the recommended type of lubricant and how to apply it.
  3. Professional inspection:
    • If the noises persist after tightening and lubricating, it might be time to call in a professional. There could be an issue with the internal mechanisms that require expert attention.

Problem 4: Remote Control Issues

remote control issues

Common Causes:

  • Dead Batteries: The batteries in the remote control might be dead or low.
  • Signal Interference: Other electronic devices can interfere with the remote control’s signal.


  1. Replace the batteries.
    • Open the battery compartment of the remote control and replace the old batteries with new ones. Make sure to use the correct type and follow the polarity instructions.
  2. Check for interference.
    • Ensure that there are no electronic devices that might be causing interference. Moving such devices away from the stairlift or turning them off can help.
  3. Repair the remote.
    • If the remote control is not responding at all, it might need to be repaired with the stairlift. Refer to the user manual for instructions on how to do this.

Problem 5: Seat or footrest not folding properly

seat or footrest not folding properly


Common Causes:

  • Obstructions: Items might be blocking the seat or footrest from folding correctly.
  • Mechanical Failure: The folding mechanism might be worn out or broken.


  1. Remove obstructions:
    • Ensure no objects are blocking the seat or footrest. Clear away any items that might be in the way.
  2. Manual adjustment:
    • Gently try to fold and unfold the seat or footrest manually to see if it’s just stuck. Sometimes a little manual help can reset the mechanism.
  3. Inspect the mechanism:
    • Check for any visible signs of wear or damage to the folding mechanism. If parts appear broken or worn out, contact a professional for repair or replacement.

Problem 6: Slow Movement

slow movement

Common Cause:

  • Battery Issues: Low or ageing batteries can cause the stairlift to move slowly.
  • Mechanical Resistance: Dirt or debris on the rail can slow down the movement.


  1. Check the batteries.
    • Ensure that the batteries are fully charged. If the stairlift is still slow, it might be time to replace the batteries.
  2. Clean the rail:
    • Wipe down the rail to remove any dirt or debris. A clean rail ensures smooth movement and reduces wear on the motor.
  3. Professional tune-up:
    • Schedule a maintenance check with a professional. Regular servicing can keep your stairlift running at optimal speed.

When to call a professional

when to call a professional

While many common problems might be fixed with basic troubleshooting techniques, there are situations when expert assistance is required. If you’ve tried the solutions above and your Stannah stairlift is still not working correctly, it’s time to call in the experts.

Signs You Need Professional Help:

  • Persistent Issues: If problems recur frequently despite troubleshooting.
  • Complex Repairs: Mechanical issues that involve internal components or the motor.
  • Safety Concerns: Any issues that could compromise the safety of the user.

At MyMobility UK, we’re here to help. Our team of experienced technicians is just a phone call away and can provide prompt, professional service to get your stairlift back in perfect working order.

Tips for Preventive Maintenance

tips for preventive maintenance

To keep your Stannah stairlift running smoothly and avoid unexpected problems, regular maintenance is key.

Here are some simple tips to keep your stairlift in top condition:

  • Regular cleaning: Wipe down the rail and seat with a soft, dry cloth to prevent dust and dirt buildup.
  • Monthly checks: Inspect the stairlift for any loose parts or unusual wear and tear.
  • Annual service: Schedule a professional service at least once a year. Regular servicing can identify and fix potential issues before they become major problems.

Summing Up

Stannah stairlifts are designed to provide years of reliable service, but like any piece of equipment, they can experience issues. By understanding common problems and knowing how to address them, you can keep your stairlift running smoothly and safely.

Remember, if in doubt, MyMobility UK is always here to help with expert advice and professional service.

Your independence and mobility are our top priorities, and we’re committed to ensuring your stairlift continues to meet your needs. Don’t hesitate to reach out to us for any of your stairlift maintenance or repair needs. Stay safe and keep moving!

For more tips and assistance with your mobility needs, visit MyMobility UK or call our amazing team today. We're always here to help!

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Post Written by Wes Rowe
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