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Return & Refund

Introduction

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GENERAL

1.1 all estimates are made and all orders are accepted by the Company subject to the following conditions.
1.2 Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice

RETURN ,REFUND & EXCHANGE OF THE GOODS

2.1 My Mobility UK offer a 14-day stairlift cooling off period
     (Custom made goods or made to measure items are exempt from this cooling-off period)
     2.1a Made to measure or custom-made products will not be exchanged or refunded
     2.1b All refunds will be subject to a fitting, removal & restocking fee if applicable.
     2.1c Stairlifts or goods that have been cut or made to measure, require full payment on cancellation minus any installation or fitting costs.
2.2 The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty conditions or in accordance with the        Customer’s statutory rights.
2.3 All deposits on custom made products or fitted stairlifts will be subject to expenses and cancellation charges

DELIVERY

 3.1 The Company will endeavor to deliver the goods as arranged with the Customer and delivery dates are given as accurately as possible but cannot be guaranteed. The Customer shall
not be entitled to cancel the order or to claim damages if the Company is not able to deliver on the delivery date arranged within 7 working days.
3.2 Alterations to the order by the Customer may result in delay in delivery.
3.3 The Company will endeavor to comply with reasonable requests by the Customer tor postponement of delivery but shall be under no obligation to do so and may charge the
Customer with reasonable charges for storage.
3.4 The Customer must ensure the provision of the Company of adequate access to the point at which delivery is to take place and other facilities and services necessary to enable the
Company to deliver in accordance with the Customer’s requirements.
3.5 The Customer will be required to sign a checklist on completion of the goods being supplied or installed
3.6 Affordable Stairlifts reserves the right to allow 21 working days from tech survey to installation on all bespoke and tailor-made products.
3.7 All fitted stairlifts are drilled, cut & tailor made for each individual staircase.
3.8 You will not be reimbursed or recompensed for any alterations that may have been made to the staircase or the surrounding area nor for any marks or holes in the carpet/floor
caused by the installation and subsequent removal of the stairlift

PRICES AND VAT

4.1 if any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company an appropriate alteration in the price for the goods may
be made by the Company.
4.2 Goods supplied for individual disabled persons at present are not subject to VAT but VAT may be charged in the event of a change in the law. The Company will require a signed
declaration of disability.
4.3 Any orders cancelled

DIMENSIONS AND TECHNICAL DATA

5.1 The Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.

Contact Information

6.1 Give us a call, send an email, or send us something in the post

My Mobility UK lTD 
9 Queens Court
Eastern Road
Romford
M1 3NH

My Marketing Solutions UK LTD, trading as My Mobility UK, is registered in England and Wales under the company registration number 14511487.
Registered office address: 9, Queens Court, Eastern Rd, Romford RM1 3NH

Frequently Asked Questions

What is your return policy?

We accept returns within 14 days of purchase, as long as the product is in its original condition and packaging.

How do I initiate a return?

To initiate a return, please contact our customer service team at 0800 129 919 or send us an email office@mymobilityuk.co.uk, and we will guide you through the process.

What is your refund policy?

Once we receive your returned product and verify that it meets our return policy requirements, we will issue a refund to the original payment method.

How long does it take to process a refund?

Refunds are typically processed within 10-14 business days from the date we receive the returned product.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team immediately at [contact us] page, and we will provide a solution as soon as possible.

Do you offer exchanges?

We currently do not offer exchanges, but you can return your original product for a refund and place a new order for the desired item.

Who pays for return shipping?

Customers are responsible for the cost of return shipping, unless the product is damaged or defective.

How will I receive my refund?

Refunds will be issued to the original payment method, unless you request otherwise.

Do you offer a warranty on your products?

Yes, we offer a 12 months warranty on our products. Please refer to the product description or contact our customer service team for more information.

How can I contact customer service?

You can contact our customer service team at 0800 208 1401, or through the contact form on our website. We are available 9am - 5:30pm to assist you with any questions or concerns

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© My Mobility UK 2023, All Rights Reserved | Terms & Conditions | Privacy Policy | Cookie Policy | Return & Refund | Sitemap | Blog |

My Marketing Solutions UK LTD, trading as My Mobility UK, is registered in England and Wales under the company registration number 14511487.
Registered office address: 9, Queens Court, Eastern Rd, Romford RM1 3NH
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