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FAQ

What is your return policy?

We accept returns within 14 days of purchase, as long as the product is in its original condition and packaging.

How do I initiate a return?

To initiate a return, please contact our customer service team at 0800 129 9191 or send us an email office@mymobilityuk.co.uk, and we will guide you through the process.

What is your refund policy?

Once we receive your returned product and verify that it meets our return policy requirements, we will issue a refund to the original payment method.

How long does it take to process a refund?

Refunds are typically processed within 10-14 business days from the date we receive the returned product.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team immediately at [contact us] page, and we will provide a solution as soon as possible.

Do you offer exchanges?

We currently do not offer exchanges, but you can return your original product for a refund and place a new order for the desired item.

Who pays for return shipping?

Customers are responsible for the cost of return shipping, unless the product is damaged or defective.

How will I receive my refund?

Refunds will be issued to the original payment method, unless you request otherwise.

Do you offer a warranty on your products?

Yes, we offer a 12 months warranty on our products. Please refer to the product description or contact our customer service team for more information.

How can I contact customer service?

You can contact our customer service team at 0800 129 9191, or through the contact form on our website. We are available 9am - 5:30pm to assist you with any questions or concerns

© My Mobility UK 2023, All Rights Reserved | Terms & Conditions | Privacy Policy | Cookie Policy | Return & Refund | Sitemap | Blog |

My Marketing Solutions UK LTD, trading as My Mobility UK, is registered in England and Wales under the company registration number 14511487.
Registered office address: 9, Queens Court, Eastern Rd, Romford RM1 3NH
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