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Best stairlifts reviews - How to research reviews in the UK

If you are shopping for stairlifts in the UK, you have probably read online reviews at some point. While reviews can help you find the best stairlift, they can often be confusing.

We’ve been selling stairlifts in the UK for years, so we know the landscape and the industry. This post will help you shop for the best stairlifts using online reviews.

Where to read stairlift reviews online

In the UK, there are several reliable sources where you can read reviews for stairlifts.

Which

Which? is one such website. This website publishes consumer advice articles and lists comprehensive reviews for various products, including stairlifts. Usually, they offer detailed analyses of each product, including its features, ease of use, and value for money.

Feefo

The Feefo website is an equally reliable platform for reading stairlift reviews in the UK. As a valuable consumer advice hub, Feefo hosts comprehensive reviews and ratings on an exhaustive range of products.

Feefo allows you to compare different brands, models, and features, so if you’re looking for the best stairlift for your home, check out Feefo stairlift reviews.

We’ve been listed on Feefo for a while and have an overwhelmingly positive rating there - see our review page for details.

Trustpilot

Trustpilot is a global review platform where consumers share their experiences with products and services.

You can search for 'stairlifts' and check numerous reviews from UK residents.

Online forums and communities such as Reddit and Mumsnet can also be helpful. Platforms like these often discuss stairlifts, where users share their experiences and recommendations. You will get first-hand, real-world information, but you might have to sift through pages and pages of small talk between the users.

How to consume stairlift reviews in the UK

When reading stairlift reviews in the UK, you need to understand the key factors that make a quality stairlift. Most reviews are emotional, and people mention things that may not matter to you—keep that in mind!

The main factors that make the best stairlifts include reliability, safety features, ease of use, installation process, and customer service from the manufacturer or distributor.

Reliability

Look for reviews that mention the lift’s durability and longevity.

How well does the stairlift operate over time? Does it cause any mechanical issues? How often does it need maintenance or repairs?

A reliable stairlift should have a strong track record of performance without frequent breakdowns.

Safety

The reviews mention whether the stairlift has safety belts, sensors to detect obstacles, and a smooth start and stop mechanism.

Additionally, check if the stairlift has a battery backup system for power outages and if it can be manually operated in emergencies.

Ease of use

Ease of use is also a significant consideration, although it’s tough to understand the usability of a stairlift from online reviews.

Try looking for reviews that discuss the stairlift's controls and operation.

The best stairlifts should be simple, even for those with limited mobility or dexterity.

Installation

The installation process is another factor to consider when reading reviews.

Some older stairlift models require long and tedious professional installation, while others take several hours to install.

Customer service

When you read stairlift reviews, evaluate the manufacturer or distributor's customer service.

The reviews should mention whether the company is responsive to inquiries and complaints, whether they provide timely service and repairs, and if they offer any warranties or guarantees on their products.

Many reviewers will hint at it indirectly when they mention whether the sales agent or installer was polite and accurate.

Whenever you are ready to take the next step with your stairlift shopping, call us at MyMobilityUK. We have a wide range of straight, curved, new, and reconditioned stairlifts for all needs and budgets.

How to spot fake stairlift reviews in the UK

Several practical tricks will help you spot fake stairlift reviews. Here’s a couple that we’ve developed over the years -

The wording

One of the first things to look for is the language used in the review. If you’re getting the impression that “regular people don’t talk like that” - you’re probably right.

It might be a fake review if it is overly promotional, needs more specific details about the product, or uses generic phrases.

Regular people will want to share their personal experiences, not generic tech buzzwords that salespeople use.

Lack of substance

If the review is overly positive or negative without providing any substantial reasoning.

Genuine reviews usually balance positive and negative aspects, and most importantly, they describe the user's personal experience.

Suspicious profiles

Check the reviewer's profile.

If the person has only left one review, or all their reviews are for the same company or product, it’s a red flag.

Genuine reviewers usually have a history of varied reviews.

Also, if the reviewer's name or profile picture seems fake or doesn't match the demographic of the typical stairlift user, it could be a sign of a bought review - some companies buy botted reviews to influence their scores.

Strange timing

Look out for a pattern in the timing of reviews.

If multiple reviews are posted around the same time, it could mean that there is a coordinated effort to boost or damage the product's reputation.

Genuine reviews are posted sporadically, reflecting the natural pace of product usage and review.

Find what’s right for you

Remember, finding the perfect stairlift isn't all about price.

It's about striking the perfect balance between your unique needs, durability, safety standards, and availability of after-sales services.

Call us to get started. We have a top review score on Feefo and are highly experienced with all stairlift types and models!

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Post Written by Wes Rowe
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